Your satisfaction matters most to us. Because these are food products, returns and refunds follow a few rules for health and safety reasons.
When you can return a product
- You received the wrong product or the wrong quantity.
- The product arrived broken, leaking or damaged.
- The product is spoiled or past its best.
- You have a reasonable complaint about its quality.
How to return
- Best option: check the parcel in front of the delivery person. If there is a problem, return it right there.
- If you notice a problem later, tell us within 24 hours of delivery with a photo or video (call or WhatsApp 01713675076).
- After checking, we will replace the product or refund you.
When returns don't apply
- The product was opened and used, and you simply didn't like the taste (natural products vary slightly by batch).
- The product spoiled because it was stored incorrectly.
- You contacted us more than 24 hours after delivery.
- Natural changes such as honey crystallising or jaggery softening or hardening — these are signs of genuine products.
Refund process
- Refunds are made within 3–7 working days after a return is approved.
- Refunds are sent by bKash/Nagad or another convenient method agreed with you.
- If the return was our mistake, we refund the full amount including the delivery charge.
